The Challenge
New hires reported feeling overwhelmed by information overload during their first month. Retention of key firm software tools was low, and the administrative burden on technology training staff was high due to repetitive live presentations.
The Process
Discovery
Analyzed new hire survey data and conducted focus groups with recent hires.
Restructuring
Audited all existing materials and categorized them into weekly curricula.
Blended Approach
Developed interactive e-learning for tech-heavy content, reserving live time for interactive discussions.
The Solution
We shifted 60% of the content to self-paced interactive e-learning modules. Live sessions were repurposed for topics that required hands-on instructor training. This reduced the live training footprint by 3 days.